Post: Case Study: How Sarah’s HR Team Cut Hiring Time 60% With Make.com
Sarah runs HR for a regional healthcare network with multiple locations and a constant open-role backlog. Her team spent 60% of their week on manual recruiting tasks. After deploying Make.com automation via OpsBuild™, they reclaimed 12 hours per week per recruiter and cut time-to-hire by 60%.
What was the core problem Sarah’s team was solving?
Three hospital locations, dozens of open roles, and a two-person recruiting team trying to manually route applications, schedule interviews, and track follow-ups across an outdated ATS. Every stage required a human touchpoint. Candidates waited days for responses that should have taken minutes.
What did the Make.com automation actually do?
New applications triggered an automated pre-screening questionnaire. Responses were scored and tagged in the ATS. Qualified candidates received a direct scheduling link within four minutes of applying. Interview confirmations, reminders, and post-interview follow-ups ran without recruiter involvement. The team only engaged when a candidate needed a human conversation.
What results did Sarah’s team see in the first 60 days?
12 hours per week reclaimed per recruiter. 60% reduction in time-to-hire. Zero increase in headcount. Candidate experience scores improved because response times dropped from days to minutes. Leadership noticed the pipeline was moving faster without any additional budget request.
What made this different from previous automation attempts?
Prior attempts had been single-point fixes—one tool for scheduling, another for email. OpsMesh™ connected the full pipeline: ATS, email, calendar, and communication in a single Make.com workflow that passed data between systems automatically. No more manual re-entry between tools.
Frequently Asked Questions
- What was the main automation Sarah’s team deployed? A Make.com intake-to-scheduling pipeline that automated application routing, pre-screening questionnaires, and interview confirmations across three hospital locations.
- How long did implementation take? Four weeks from OpsMap™ discovery through OpsBuild™ delivery to live workflows.
- Did the automation replace any staff? No. The team stayed the same size and shifted their time from administrative tasks to candidate evaluation and offer management.
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